FAQs

Q: What is TiqIQ?
A: TiqIQ is where Tickets Meet Intelligence. We are an event ticket aggregator that tracks prices and individual ticket listings in the dynamically changing ticket market.

Q: How do I pronounce your name?
A: TiqIQ is pronounced “Tik” “IQ”. While we’ve heard that some people have trouble pronouncing it the first time, we think the name is the perfect combination of tickets and intelligence. The two IQ’s in our name gives us the extra intelligence needed to cut through all the noise in the ticket market!

Q: What ticket sellers do you show on your site?
A: We aggregate listings from major sites like StubHub, eBay, TicketNetwork and TicketsNow, as well as Scorebig. TiqIQ Direct is a direct feed from hundreds of local brokers.

Q: Does TiqIQ charge any extra fees on top of seller charges and fees?
A: No. TiqIQ does not charge additional fees.

Q: Do prices on TiqIQ include seller ‘convenience changes’ or ‘service fees’?
A: Yes, we show all fees for a purchase including convenience and shipping fees in our ‘All-In Price Estimate’

Q: Does TiqIQ send me the ticket when I make a purchase on a publisher site?
A: TiqIQ connects buyers and sellers, but we do not manage any transactions ourselves. We rigorously screen all sellers in the system and only admit tickets sellers who have the highest track record of fulfillment and customer service.

Q: What happens if I have problem with tickets that I bought thr ough TiqIQ?
A: Because TiqIQ is only connecting you with the sellers, all issues need to be resolved with the actual seller or the site where you made the purchase. That said, we’re always happy to try and help, and available at help@tiqiq.com. We’ve also provided the contact information for all of our sellers below, so it’s a little easier to contact them in the event you have any questions.

• StubHub:
  customerservice@stubhub.com
• eBay:
  http://resolutioncenter.ebay.com/
• TicketsNow:
  800.927.2770 or manager@ticketsnow.com
• TicketNetwork:
  866.459.9233 or ticketsupport@ticketnetwork.com
• ScoreBig:
  help@scorebig.com or 1-877-726-7324
• TiqIQ Direct:
  ticketssupport@tiqiq.com