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Frequently Asked Questions

What is TiqIQ?

TiqIQ is where Tickets Meet Intelligence. We are an event ticket search engine that aggregates tickets from hundreds of different sellers across the dynamically changing ticket market. We bring all ticket sellers together in one place so you don’t have to go searching around hundreds of different sites to make sure you’re getting the best deal. We list both primary and secondary sellers.

What ticket sellers do you show on your site?

We aggregate listings from major sites like NFL Ticket Exchange, NBATickets.com, Yankees Ticket Exchange, Ticketsnow, eBay, Primesport, TicketCity and Scorebig. Seller Direct is our free selling tool that allows fans and other sellers to list their tickets directly on our site. Seller Direct has no service changes, and it a great way to connect with buyers.

We also work with primary ticketing platforms like Ticketmaster, Ticketfly, Veritix, AEG and others to list tickets directly from the box office.

What happens if I have problem with tickets that I bought through TiqIQ?

Because TiqIQ is only connecting you with the sellers, all issues need to be resolved with the actual seller or the site where you made the purchase. That said, we’re always happy to try and help, and we’re available by e-mail at ContactUs@TiqIQ.com or you can call us at 646-254-6567. We’ve also provided the contact information for all of our sellers below, so it’s a little easier to contact them in the event you have any questions.

Does TiqIQ charge any extra fees on top of seller charges and fees?

No. TiqIQ does not charge additional fees

What shipping methods are offered via TiqIQ?

Depending on the seller and the particular listing, shipping methods include will call, local pick up, standard/express shipping, email delivery, as well as electronic transfer

How do I know I will get my tickets?

TiqIQ provides a 100% guarantee on any ticket sold through our website. We also provide excellent customer service at all times of the day through our live chat, email, or phone if you do ever encounter any issues.

Do prices on TiqIQ include seller ‘convenience changes’ or ‘service fees’?

Yes, we show all fees for a purchase including convenience and shipping fees in our ‘All-In Price Estimate’

Does TiqIQ send me the ticket when I make a purchase on a publisher site?

TiqIQ connects buyers and sellers, whether through a partner sellers or brokers that are listing tickets directly in Seller Direct. We rigorously screen all sellers in the system and only admit tickets sellers who have the highest track record of fulfillment and customer service.

Are all seats purchased together?

Yes, unless otherwise noted, all tickets sold are side by side

How do I pronounce your name?

TiqIQ is pronounced “Tik” “IQ”. While we’ve heard that some people have trouble pronouncing it the first time, we think the name is the perfect combination of tickets and intelligence.