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our 100% guarantee

integrity, reliability and convenience

TicketIQ has carefully screened and certified its ticket sellers to ensure that all sales on TicketIQ.com are conducted with integrity, reliability, and convenience. Rest assured that you’ll get:

100% ticket purchase assurance

100% refund for cancelled events that are not rescheduled

An entirely encrypted and secure payment process

Committed customer support from a TicketIQ representative

TicketIQ Low Price Guarantee inventory

A growing portion of TicketIQ’s inventory is backed by a "LOW PRICE GUARANTEE." Whenever you see lpg blue you’ll know that you won’t find a lower price for your event than with TicketIQ. If you find a lower price on any valid ticket website, we’ll give you credit for 110% of the difference, redeemable on any TNTickets, IQ Certified + Low Price Guarantee listings.

Low Price Guarantee claim requirements

  • You must have a registered TicketIQ account (it’s free) to submit a claim
  • We need a screenshot of the lower price offer and the TicketIQ Low Price Guarantee offer within five minutes of each other (because ticket prices fluctuate based on the supply and demand of ticket inventory)
  • The lower price ticket you found must be for the same event, on the same date(s), and in the same section, row, and quantity that you purchased on TicketIQ
  • The lower price ticket must be available to the general public. AARP prices, AAA prices, military prices, corporate prices, student discounts, etc, do not apply
  • Ticket prices offered through loyalty programs, through contests or as a part of a travel package are not valid
  • Ticket prices from apps or websites where you don’t know the event until after booking, rates from websites/apps where you name your own price, and rates you must must call in for a ticket price are not valid
  • The lower rate must still be available when your claim is submitted to: contactus@TicketIQ.com
  • The lower price ticket you found must be more than just a difference in taxes or fees
  • We do not guarantee against price changes on TicketIQ itself
  • Offer not valid to ticket brokers, ticket resellers or website owners/operators who compete in the online ticket sales market
  • Claims must be filed within 24-hours of the ticket listing on TicketIQ
  • Tickets that have been partially refunded or canceled by TicketIQ.com or others are excluded from the Low Price Guarantee offer
  • TicketIQ's "Low Price Guarantee" is not valid on any General Admission or Standing Room Only tickets

how to submit a Low Price Guarantee claim

  1. Email our Customer Support team either by sending an email to contactus@TicketIQ.com
  2. Include the email address associated with your TicketIQ account, the price you paid for your seats on TicketIQ, where you found the lower price (including a complete link URL if you found the lower price on a website), and any other relevant info. Please attach a screenshot to your email as well
  3. A TicketIQ customer service representative will contact you one the same (or a minimum of one) business day
  4. TicketIQ reserves the right to deny claims that are suspicious and/or deemed to be fraudulent
  5. The TicketIQ Low Price Guarantee does not apply in the event of disasters, acts of terrorism, or other events outside of TicketIQ’s control
  6. TicketIQ caps the amount of TicketIQ credits that can be issued as part of a claim to $200
  7. When in doubt, call TicketIQ’s customer service number at: (646)847-8785
 
 
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